Indicator (parameter) of service quality, as defined by NCCRI Unit of measurementService level determined by central body of executive power on communication (CBEC)Level achieved
for FY
Services of fixed telephone communication:
Percentage of orders for connection to local telephone network made for standard time period % Not less than 90 99
Percentage of pay-phones in operation % Not less than 90 0
Percentage of complaints related to network damage made for standard time period  % Not more 65 100
Percentage of invoices, which were deemed by the subscribers as incorrect   % Not more than 1 0
Percentage of unsuccessful calls for long-distance calls  % Not more than 10 0
Percentage of unsuccessful calls for local calls  % Not more than 5 0.57
Percentage of unsuccessful calls for local calls to Emergency Service % Not more than 5 0
Percentage of speech connection quality meeting the standards based on automatic evaluation method % Not less than 85 100
Percentage of calls meeting the standard response time for directory enquiry services % Not less than 95
100
Internet access services:
Percentage of complaints related to network damage made for standard time period  % Not less than 65% 99
Percentage of invoices, which were deemed by the subscribers as incorrect % Not more than 1% 1
Percentage of successful registration in the Internet network % Not less than 90% 100
Percentage of unsuccessful registration in the Internet network % Not more than 10% 0
Period of delay in data transmission to one end for Internet services   Not determined 1.17

 

 
Data on the minimum speeds of data transmission and reception for Internet access services for fixed communication, which are specified 
in the public contract for the provision of telecommunications services, as of the end of the last day of the reporting year (reporting period):
 
Characteristic
Using fiber optic cable (FTTx and others)
Minimum data rate 50
Minimum data reception speed
50

 


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Indicator (parameter) of service quality, as defined by NCCRI Unit of measurementService level determined by central body of executive power on communication (CBEC)Level achieved
for FY
Services of fixed telephone communication:
Percentage of orders for connection to local telephone network made for standard time period % Not less than 90 100
Percentage of pay-phones in operation % Not less than 90  -
Percentage of complaints related to network damage made for standard time period  % Not more 65 100
Percentage of invoices, which were deemed by the subscribers as incorrect   % Not more than 1 0
Percentage of unsuccessful calls for long-distance calls  % Not more than 10 4,87
Percentage of unsuccessful calls for local calls  % Not more than 5 2,18
Percentage of unsuccessful calls for local calls to Emergency Service % Not more than 5 0
Percentage of speech connection quality meeting the standards based on automatic evaluation method % Not less than 85 99,95
Percentage of calls meeting the standard response time for directory enquiry services % Not less than 95
100
Internet access services:
Percentage of complaints related to network damage made for standard time period  % Not less than 65% 99
Percentage of invoices, which were deemed by the subscribers as incorrect % Not more than 1% 1
Percentage of successful registration in the Internet network % Not less than 90% 99
Percentage of unsuccessful registration in the Internet network % Not more than 10% 0
Period of delay in data transmission to one end for Internet services   Not determined 0,76

 


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Beginning from February 01, 2019  KANCOM terminates video-content service via Internet network and cancels the monthly charge for the lease of equipment owned by KANCOM. The Internet access and Telephony services will remain unchanged. 

You have the opportunity to obtain TV content from "Divan.TV". In this case you can be given prime access to "Divan.TV" service free-of-charge within 14 days after receiving a promocode (unique combination if letters and figures) from KANCOM. 

Once the Subscriber has chosen a TV package at: https://divan.tv/tariffs  he will pay charges according to the terms and conditions published at https://divan.tv/.

 


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